Category Archives: BPMN

03/10/2010

How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading →

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Filed under agile, BPMN, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, method, metrics, process improvement, product quality, productivity, quality, software quality

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19/04/2009

The shield of process improvement

One of the more precarious traits of organisations with well-established quality systems (procedures, work instructions etc) is that of using process as a shield.  The quality system is in effect being used against itself.  When asked why they perform a … Continue reading →

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Filed under agile, BPMN, CMMI, improvement, method, people, problems, process improvement, software quality, templates

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08/01/2009

Business Analysis and Software Quality

I recently came into contact with a company who had chosen BPMN for its business analysis and process work. The difficulty they had experienced was that the Business Analysts were trained in the BPMN but no one else. When the … Continue reading →

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Filed under BPMN, ISO9126, process improvement, product quality, software quality, UML

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