Tag Archives: applying ISO9126

How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading

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Filed under agile, BPMN, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, method, metrics, process improvement, product quality, productivity, quality, software quality

Managing Suppliers Effectively to Deliver Your Project Objectives – Quality and Assessment

I was recently asked about an effective method to manage multiple suppliers on a project.  The client had a number of potential suppliers to engage and wanted to know the best approach to ensure the suppliers deliver what was required. … Continue reading

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Filed under alignment, appraisals, attitude, checklist, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, KPI, method, metrics, people, PMO, problems, process improvement, product quality, productivity, project management, quality, software quality, templates

Improve project efficiency and effectiveness by dealing with quality part 2

OK, so once you have defined the quality activities required for each deliverable, you are now in a position to start identifying quality requirements for the deliverables – hardware, software, documents, scripts. This is where many projects really fall down … Continue reading

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Filed under agile, alignment, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, metrics, peer reviews, PMO, problems, process improvement, product quality, productivity, quality, software quality, structure

Top 15 Business Improvement Items for the New Year

The following is a list we put together to get someone started in improving their business. Hope you find it useful – they certainly did! 1. Do you have a consolidated list of your current projects?  Is it clear how … Continue reading

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Improve project efficiency and effectiveness by dealing with quality – Part 1

Despite industry efforts over decades of work, many projects and project managers have difficulties in managing quality. Quality management as a discipline has been with us for a long time.  The two best known project management methods – PMBOK and … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 2 of 2

C. What data is collected automatically (including tool integration) The only data collected automatically was the defects.  A Microsoft Access based tool was used to record and track defects encountered on the project. Everything else was recorded on paper and … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 1 of 2

I’ve spoken a lot about metrics in the past and I was asked by a client to go through the steps involved in reviewing the efficiency of metrics with examples. Using our checklists is cool, but he also wanted some … Continue reading

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Filed under alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, process improvement, product quality, risk, ROI, software quality

Another example of using ISO9126 to measure software quality

The second example of using ISO9126 to define and measure software quality was a customer management system that was to be developed and delivered as Software As A Service. The company was relatively new – it had existed for only … Continue reading

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An example of using ISO9126 to measure software quality

We had the good fortune recently of two customers wanting to use ISO9126 as a basis for defining and measuring software product quality. The first was an application and case management system based around Oracle.  This was to be their … Continue reading

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Filed under defects, improvement, ISO9126, KPI, metrics, people, product quality, software quality

More on measuring software quality in the real world

I’ve experienced a number of organisations who have tried to use quality characteristics (the ‘ilities) in an attempt to measure and thereby better control the software quality of their products.  These were case studies as part of a research program … Continue reading

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Filed under defects, improvement, ISO9126, KPI, metrics, people, product quality, software quality