Tag Archives: KPIs

Do you really need a Project Management Office? (PMO effectiveness metrics)

Why do you have a Project Management Office? What do they do? What value do they add to the company?  Is that their opinion or the business’? If you have a clear definition of your PMO, go and ask some … Continue reading

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How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading

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Managing Suppliers Effectively to Deliver Your Project Objectives – Quality and Assessment

I was recently asked about an effective method to manage multiple suppliers on a project.  The client had a number of potential suppliers to engage and wanted to know the best approach to ensure the suppliers deliver what was required. … Continue reading

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Improve project efficiency and effectiveness by dealing with quality part 2

OK, so once you have defined the quality activities required for each deliverable, you are now in a position to start identifying quality requirements for the deliverables – hardware, software, documents, scripts. This is where many projects really fall down … Continue reading

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Top 15 Business Improvement Items for the New Year

The following is a list we put together to get someone started in improving their business. Hope you find it useful – they certainly did! 1. Do you have a consolidated list of your current projects?  Is it clear how … Continue reading

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Improve project efficiency and effectiveness by dealing with quality – Part 1

Despite industry efforts over decades of work, many projects and project managers have difficulties in managing quality. Quality management as a discipline has been with us for a long time.  The two best known project management methods – PMBOK and … Continue reading

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Filed under agile, audits, checklist, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, manager, method, metrics, peer reviews, people, PMO, process improvement, product quality, productivity, project management, quality, software quality, structure, templates

Compliance versus Support – The Chicken and the Egg

To bring some structure and consistency to projects (and business processes in general), audits or QA checks/gates are often performed to assess current practices and to enforce consistency.  But in one of the great ironies, it is often necessary to … Continue reading

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Project Performance KPIs – PMO Effectiveness

Rather than some tirade on why metrics are so great for projects, let’s just list some critical ones: Schedule – Planned vrs Actual – preferably via Earned Value Functional – % designed, implemented, tested, released Delivery on Time – Milestones … Continue reading

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Difference between Efficiency and Effectiveness

I get asked from time to time about the difference between Efficiency and Effectiveness. Of course, there’s the old saying of Efficiency between doing things right and Effectiveness is doing the right things. But it’s easier to understand via an … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 2 of 2

C. What data is collected automatically (including tool integration) The only data collected automatically was the defects.  A Microsoft Access based tool was used to record and track defects encountered on the project. Everything else was recorded on paper and … Continue reading

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Filed under alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, PMO, problems, process improvement, product quality, risk, ROI, software quality