Tag Archives: software quality

How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading

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Filed under agile, BPMN, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, method, metrics, process improvement, product quality, productivity, quality, software quality

Improve project efficiency and effectiveness by dealing with quality part 2

OK, so once you have defined the quality activities required for each deliverable, you are now in a position to start identifying quality requirements for the deliverables – hardware, software, documents, scripts. This is where many projects really fall down … Continue reading

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Filed under agile, alignment, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, metrics, peer reviews, PMO, problems, process improvement, product quality, productivity, quality, software quality, structure

Improve project efficiency and effectiveness by dealing with quality – Part 1

Despite industry efforts over decades of work, many projects and project managers have difficulties in managing quality. Quality management as a discipline has been with us for a long time.  The two best known project management methods – PMBOK and … Continue reading

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Filed under agile, audits, checklist, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, manager, method, metrics, peer reviews, people, PMO, process improvement, product quality, productivity, project management, quality, software quality, structure, templates

Experiences Reviewing KPI/metric Efficiency Part 2 of 2

C. What data is collected automatically (including tool integration) The only data collected automatically was the defects.  A Microsoft Access based tool was used to record and track defects encountered on the project. Everything else was recorded on paper and … Continue reading

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Filed under alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, PMO, problems, process improvement, product quality, risk, ROI, software quality

Experiences Reviewing KPI/metric Efficiency Part 1 of 2

I’ve spoken a lot about metrics in the past and I was asked by a client to go through the steps involved in reviewing the efficiency of metrics with examples. Using our checklists is cool, but he also wanted some … Continue reading

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Filed under alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, process improvement, product quality, risk, ROI, software quality

Improve Your Business With A Quality Management System Review

Once in a while it’s good to review your quality/business management system (structure, processes, requirements, etc) – we’ll focus on processes for the moment.  The relevance of processes is critical.  They must be useful to your staff, customers, partners and … Continue reading

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Filed under alignment, appraisals, audits, CMMI, improvement, ISO9001, KPI, method, metrics, organization change, people, PMO, problems, process improvement, product quality, risk, ROI, strategy, templates

Peer Reviews Improve Product Quality and Project Delivery

Shock! They actually work! Peer reviews are an effective tool to improve the quality of deliverables – be they documents, code, tests, presentations, etc.  Yet they are still not used in many companies. Why not? People don’t have the “time” … Continue reading

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Filed under CMMI, defects, improvement, ISO9001, KPI, method, metrics, organization change, peer reviews, people, problems, process improvement, product quality, project management, ROI, software quality, Uncategorized

Experiences with recruiting quality and process improvement staff

I was recently asked for some advice about recruiting quality and process improvement managers and analysts. Like many roles, these people can have a significant impact across an organisation. Get it right and you’ll see productivity improvements across the company; … Continue reading

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Filed under agile, audits, CMMI, improvement, innovation, ISO9001, method, people, problems, process improvement, sales, software quality, startup

How to measure software quality

A model of software product quality that has been around for many years is ISO9126.  It’s never really gained a lot of traction in ICT projects.  One of its issues is the lack of integration with SDLCs, requirements management and … Continue reading

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Filed under metrics, peer reviews, product quality, software quality