Monthly Archives: September 2009

Difference between Efficiency and Effectiveness

I get asked from time to time about the difference between Efficiency and Effectiveness. Of course, there’s the old saying of Efficiency between doing things right and Effectiveness is doing the right things. But it’s easier to understand via an … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 2 of 2

C. What data is collected automatically (including tool integration) The only data collected automatically was the defects.  A Microsoft Access based tool was used to record and track defects encountered on the project. Everything else was recorded on paper and … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 1 of 2

I’ve spoken a lot about metrics in the past and I was asked by a client to go through the steps involved in reviewing the efficiency of metrics with examples. Using our checklists is cool, but he also wanted some … Continue reading

Posted in alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, process improvement, product quality, risk, ROI, software quality | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Improve Your Business With A Quality Management System Review

Once in a while it’s good to review your quality/business management system (structure, processes, requirements, etc) – we’ll focus on processes for the moment.  The relevance of processes is critical.  They must be useful to your staff, customers, partners and … Continue reading

Posted in alignment, appraisals, audits, CMMI, improvement, ISO9001, KPI, method, metrics, organization change, people, PMO, problems, process improvement, product quality, risk, ROI, strategy, templates | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Peer Reviews Improve Product Quality and Project Delivery

Shock! They actually work! Peer reviews are an effective tool to improve the quality of deliverables – be they documents, code, tests, presentations, etc.  Yet they are still not used in many companies. Why not? People don’t have the “time” … Continue reading

Posted in CMMI, defects, improvement, ISO9001, KPI, method, metrics, organization change, peer reviews, people, problems, process improvement, product quality, project management, ROI, software quality, Uncategorized | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Project Kickoffs Improve Performance

I was recently asked about why project kickoffs are important – surely people could just read the Project Management Plan and Project Charter. Nice in theory – rather more difficult in practice.  It’s always better to get everyone in a … Continue reading

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