Project Performance KPIs – PMO Effectiveness

Rather than some tirade on why metrics are so great for projects, let’s just list some critical ones:

Schedule – Planned vrs Actual – preferably via Earned Value

Functional – % designed, implemented, tested, released

Delivery on Time – Milestones Planned vrs Actual

Cost – Planned vrs Actual to date

Cost – Planned Total at Completion vrs Revised/Re-estimate at Completion

Critical & Other Defects – Planned vrs Actual conducted + Trend

Resources (people, hardware, etc) – Planned vrs Actual

Resources (people, hardware, etc) – Planned At Completion vrs Revised/Re-estimate at Completion

Risks – New, Closed, Open + Trend

Issues – New, Closed, Open + Trend

Deliverables – Planned vrs Actual to date

Tests – Planned vrs Actual Conducted + Trend

Naturally all of these metrics are quantifiable.  Qualitative information can be useful when prepared in conduction with the above metrics.

Problems start to happen when people start wordsmithing their qualitative statements and start to leave out some of the quantitative stuff from reports.  That’s a BIG RED flag and caution should be taken.

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