Category Archives: KPI

How to run effective customer/supplier (SCM) quality meetings

I was recently asked about how to run effective customer/supplier quality meetings.  I’ve been on both sides of the table representing small and large, simple and complex products and projects. What is the best way to run them?  That depends … Continue reading

Posted in audits, checklist, Effectiveness & Efficiency, improvement, KPI, people, PMO, problems, process improvement, product quality, project management, quality, risk, software quality | Tagged , | Leave a comment

Do you really need a Project Management Office? (PMO effectiveness metrics)

Why do you have a Project Management Office? What do they do? What value do they add to the company?  Is that their opinion or the business’? If you have a clear definition of your PMO, go and ask some … Continue reading

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How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading

Posted in agile, BPMN, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, method, metrics, process improvement, product quality, productivity, quality, software quality | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Managing Suppliers Effectively to Deliver Your Project Objectives – Quality and Assessment

I was recently asked about an effective method to manage multiple suppliers on a project.  The client had a number of potential suppliers to engage and wanted to know the best approach to ensure the suppliers deliver what was required. … Continue reading

Posted in alignment, appraisals, attitude, checklist, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, KPI, method, metrics, people, PMO, problems, process improvement, product quality, productivity, project management, quality, software quality, templates | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Preparing for a Project Sponsor Meeting

Sponsors are critical to almost all projects.  They’re the people who get budgets approved, they’re the ones who provide the energy and impetus for getting the business ready for the project. Yet PMs often seem to treat them like they’re … Continue reading

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Improve project efficiency and effectiveness by dealing with quality part 2

OK, so once you have defined the quality activities required for each deliverable, you are now in a position to start identifying quality requirements for the deliverables – hardware, software, documents, scripts. This is where many projects really fall down … Continue reading

Posted in agile, alignment, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, metrics, peer reviews, PMO, problems, process improvement, product quality, productivity, quality, software quality, structure | Tagged , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Improve project efficiency and effectiveness by dealing with quality – Part 1

Despite industry efforts over decades of work, many projects and project managers have difficulties in managing quality. Quality management as a discipline has been with us for a long time.  The two best known project management methods – PMBOK and … Continue reading

Posted in agile, audits, checklist, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, manager, method, metrics, peer reviews, people, PMO, process improvement, product quality, productivity, project management, quality, software quality, structure, templates | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment