Category Archives: risk

How to run effective customer/supplier (SCM) quality meetings

I was recently asked about how to run effective customer/supplier quality meetings.  I’ve been on both sides of the table representing small and large, simple and complex products and projects. What is the best way to run them?  That depends … Continue reading

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Getting Started In Risk Management

A client recently described an interesting situation – she had purchasing the new ISO31000 risk management standard, she had done the training with her team, conducted a risk identification and assessment workshop, and done the analysis and prioritization.  Yet no … Continue reading

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Improve your PMO effectiveness by walking around

As a PMO member, probably one of the most productive things you could do for your customers is to get out from your desk and get into businessland. By physically staying in the PMO team area (and let’s face it … Continue reading

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Project Performance KPIs – PMO Effectiveness

Rather than some tirade on why metrics are so great for projects, let’s just list some critical ones: Schedule – Planned vrs Actual – preferably via Earned Value Functional – % designed, implemented, tested, released Delivery on Time – Milestones … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 2 of 2

C. What data is collected automatically (including tool integration) The only data collected automatically was the defects.  A Microsoft Access based tool was used to record and track defects encountered on the project. Everything else was recorded on paper and … Continue reading

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Experiences Reviewing KPI/metric Efficiency Part 1 of 2

I’ve spoken a lot about metrics in the past and I was asked by a client to go through the steps involved in reviewing the efficiency of metrics with examples. Using our checklists is cool, but he also wanted some … Continue reading

Posted in alignment, CMMI, defects, improvement, ISO9001, ISO9126, KPI, metrics, organization change, people, process improvement, product quality, risk, ROI, software quality | Tagged , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Improve Your Business With A Quality Management System Review

Once in a while it’s good to review your quality/business management system (structure, processes, requirements, etc) – we’ll focus on processes for the moment.  The relevance of processes is critical.  They must be useful to your staff, customers, partners and … Continue reading

Posted in alignment, appraisals, audits, CMMI, improvement, ISO9001, KPI, method, metrics, organization change, people, PMO, problems, process improvement, product quality, risk, ROI, strategy, templates | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment