Tag Archives: CMM

How to measure software quality – Starting out

Process quality has been very popular over the past two decades.  From CMM and ISO9001 to 6 sigma, Lean, BPM & beyond we have seen a large body of work produced on the premise that “the quality of the process … Continue reading

Posted in agile, BPMN, CMMI, defects, Effectiveness & Efficiency, improvement, ISO9001, ISO9126, KPI, method, metrics, process improvement, product quality, productivity, quality, software quality | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

A Day in Refactoring Agile Project Process Part 1

8am Breakfast Meeting We’re here with the project team and find ourselves in the local coffeeshop.  Attending is the entire project team (2 BAs, 6 developers, 1 tester, project team lead) and a number of managers and PMO rep. We … Continue reading

Posted in agile, appraisals, audits, CMMI, improvement, innovation, KPI, method, metrics, organization change, people, problems, process improvement, startup, strategy | Tagged , , , , , , , , , , , , , , , , , | Leave a comment

Project Reviews and Alignment With Strategy

How often do we see project healthchecks, appraisals, assessments, audits, reviews, and company breathalyzers where the results are praised by management and then shelved.  Perhaps even with the best of intentions: Management didn’t agree with the findings They didn’t have … Continue reading

Posted in agile, alignment, appraisals, audits, CMMI, improvement, innovation, method, organization change, people, problems, process improvement, ROI, sales, startup, strategy | Tagged , , , , , , , , , , , , , , , , , , , , | Leave a comment

Experiences with recruiting quality and process improvement staff

I was recently asked for some advice about recruiting quality and process improvement managers and analysts. Like many roles, these people can have a significant impact across an organisation. Get it right and you’ll see productivity improvements across the company; … Continue reading

Posted in agile, audits, CMMI, improvement, innovation, ISO9001, method, people, problems, process improvement, sales, software quality, startup | Tagged , , , , , , , , , , , , , | Leave a comment

Turn Audits into Learning Experiences

I recently described to a client the method we use to improve the effectiveness of quality audits and assessments. Often after several years of audits within a company, the effectiveness of audits decreases.  Even though an auditor uses their standard-prescribed … Continue reading

Posted in audits, CMMI, improvement, innovation, ISO9001, method, people, process improvement, software quality | Tagged , , , , , , , , , , , , , | Leave a comment

5 Steps To Improving Your Business Processes

I’ve had several conversations lately about the need to streamline and simplify processes.  This is particularly relevant with all the focus on cost cutting and finding savings.  Though it’s always important not to cut TOO many corners – it’ll always … Continue reading

Posted in agile, CMMI, improvement, method, people, process improvement, startup, templates | Tagged , , , , , , , , , , , , , , , , | Leave a comment

The shield of process improvement

One of the more precarious traits of organisations with well-established quality systems (procedures, work instructions etc) is that of using process as a shield.  The quality system is in effect being used against itself.  When asked why they perform a … Continue reading

Posted in agile, BPMN, CMMI, improvement, method, people, problems, process improvement, software quality, templates | Tagged , , , , , , , , , , , , , , | Leave a comment